Below are some common questions:
We do not ever charge a customer to play our games. Never have. Never will.
If you do not have an email address, you can quickly set up an account with Google, Yahoo, Hotmail, etc. However, we suggest setting up a Google account so that you can immediately access all of the Google features - (such as email, photos, calendars, social networking, movies, books, etc.), as well as access to more of your favorite apps from the Play Store.
We recommended training the user to not select any ads or to simply hit the back button if they do. By keeping the tablet in Airplane Mode, (the way it is shipped), the system will not try to access Wi-Fi even if directed to do so by the app.
Of course, if you don't want the user to get on the Internet, do not enable your Wi-Fi router. In other words, leave the router password out of the Settings for Wi-Fi. However, as extra protection, we also password protect and hide Wi-Fi access and Internet programs in two of our optional setup configurations from which you can choose when you get the tablet. If a small ad appears in an app, it is because we can't remove it. They generally don't pop up, just a small banner ad at the bottom of the screen.
In any case, we are sensitive to the fact that ads can be annoying. However, we are a service bureau with respect to the apps and not a developer of these programs, yet we have done everything we can to make it a good experience for the user. Since it is designed as a fun cognitive enhancement tool, learning to get around their tablet and all of their favorite games while avoiding a few obstacles can actually be a satisfying achievement for most seniors.
IMPORTANT: You will need to judge the abilities of the person you are sending it to. Even with all of the training tools, guides and tutorials, a person with little or no computer experience, or with serious disabilities, might be overwhelmed unless there is a computer-experienced user available to get them started.
1) The senior really 'wants' to use it.
2) There is a 'tech buddy' there at the beginning to set it up and tutor them in the future.
3) Optionally, they may start with the Single Desktop screen setup with just one of their favorite games on it.
Our senior tablets are recommended for seniors with some computer experience and/or with local assistance available from a computer-experienced person in order to help them get started - activate their Wi-Fi, go through the User Guide with them, etc. An individual with serious learning or physical disabilities may benefit from having a caregiver always operate the tablet for them for purposes of viewing or listening to programming, such as movies, YouTube, audio books, etc. The worst possible scenario is when an elder senior is sent a tablet as a 'gift' from someone a thousand miles away with no one to help them. It goes into the closet immediately and the senior feels inadequate.
It is important to be sure that this is the right fit for the user as there is a considerable return fee due to the amount of labor involved in the customization process.
However, if you don't have another computer or are in the market for new printer, there are Wi-Fi printers that don't need to be attached to a computer or that just plug right into the network. If you get one that is Google 'Cloud Print' compatible, you can print to your printer from anywhere that you can get a Wi-Fi connection. We pre-install the Cloud Print app on the tablet before we ship. Lots of ways to skin this cat.
We get very few requests to replace screens, but if something stupid happens, then let us know. We always have replacement screens in stock that we can install for you - pretty much at our cost. And, unless you live in a high risk environment, buying insurance for this purpose is probably a waste of money.
What we offer is 12-month, 18-hour/day, almost instant, email support from our support desk. This has proven to be better for having users, or their helpers, detail a question for which we can send a step-by-step instruction list they can refer back to later. Has worked well for us and our customers.
We include a 90-page illustrated User Guide both online and on the tablet, a number of video tutorials and a Getting Started set of printed pages in large type and in 'American English'.
This is a learning device meant to help seniors retain mental sharpness while enjoying their favorite games. We do not drop ship to isolated seniors with no computer experience who do not have someone, (caregiver, family member, friend), who can act as a "tech buddy" to help them get started and who can contact us if there are technical issues not covered in the documentation.
As a note: Returns are tough on all of us. We split the actual cost of returns with our customers just to be fair. A returned tablet that has been used for an hour is still treated as "used" and has to be sold to a refurb distributor. Right now, used tablets are getting 89% of wholesale in the refurbished retail market. That is 11% less than we paid for the components alone. For the refurb company to make a profit, our price is further reduced by their margin. Any damage to the tablet that requires parts replacement is charged extra to us. The rest is all labor and license fees to install 100 programs, set up a custom tablet, include accessories, and absorb packing and shipping costs.
We charge these return fees in order to hold down our product prices - because many of our customers are on fixed incomes. By eliminating "Buy To Try" orders, our product return ratios are extremely low because we do our best to screen customers so they know what they are getting and alert them to the return fee both before the order, via our website references, and again when we send the return authorization. You can see the link to our Return Policy on our pricing page and also the policy itself and the acceptance of the terms at the links below:
To avoid these fees, one should be sure that the product will be a good fit for the senior user. It has been made as easy-to-use as possible, but seniors limited by advanced age, and physical or mental disabilities may be hampered somewhat - especially without help. If they struggle with a phone, they may struggle with a tablet. Give it some thought.